I’ve been working with a fantastic team on a campaign called Benefit To Society, which aims to challenge negative stereotypes of social housing residents, or council house tenants – whichever
The subject of dealing with negative social media comments crops up in almost every social media training course I run, so I thought I’d share my simple dos and don’ts
Public engagement is something all public services do, and many do badly. This is an opinion piece on crap apps, and what makes useful public consultation, along with some genuine
Posting text and video bilingually to social media sites is possible, but not simple! This is a practical post on posting to social media for audiences that speak more than one language.
Communicators often confide in me that they don’t really like using Facebook (and other social media) for their organisations because people will probably post snarky things in the comments section of
I’ve been developing a course on social media evaluation, and one metric stands out to me as most important. I call it the ‘ex-haters story’: the number of people you’ve
Have you ever wandered over to your head of finance and told them how they should interpret the Small Business, Enterprise and Employment Bill of 2014-15? No? Funny how comms
Everyone was talking last year about how Ice Bucket Challenge was a clever and new way for charities to get support. I’ve been working on a social media campaign this
With the UK now a smartphone society and growing use of social media, new trends and ways to communicate will inevitably surface. ‘Virtue signalling’ is one of those terms I’ve noticed
I’m lucky to have some amazing clients doing great things in social housing and public service. So many government departments, housing associations, local authorities and health organisations are tackling similar
Which qualities are most desirable in a social media manager or communications employee? I think the most valuable trait is bravery.
I’ve been lucky enough to work with people doing some pretty important, serious stuff. Social work, policing, health, public finances, planning, housing, community safety: it’s all critical work. I’ve noticed that lots of
Note from Helen: It’s such an honour to share a guest post on this blog from a communicator I have admired for years, Laura Davies. As a judge and a
A book club where we read business and professional development stuff – if you’re near Cardiff and your New Year resolution is ‘read more’ or ‘improve my career’, this might
Facebook can be a hard place for brands. It’s a lot like a wedding: friends and family gather to have fun, catch up and talk to each other. Brands need
Samaritans have suspended their Twitter monitoring app. I initially thought it was a nice idea but I was being naive and the case for rethinking it was made well online