I promise not to harp on about this after today but I WON AN AWARD! I asked people here to vote for me in the local government official category of
PRINTABLE CHART: A quick guide to answering people who use social media to talk to your organisation
When going on holiday and handing over a social media account or talking to a new member of staff, it can be handy to show a rough ‘how to deal
‘Rumour Cascades‘, a joint study from Stanford University and Facebook, provides some fascinating insights that can serve as advice for public bodies on halting the spread of misinformation. This was first published on the
This is a unusual post from me that: a) asks you a favour (I want your vote!); b) ponders why talented people are so modest. a) The favour I’ve been added
This article was first published in the Guardian, you can read the original on their website here. We are in an era where we get our news and entertainment in
Here’s an article I wrote for the IC Space, sharing three social media tips for internal communicator. You can read the original posting over on the Government Communications Service website.
Last month, Facebook had its tenth birthday and I wrote a piece for the Guardian on council use of the platform. You can read the original article on the Guardian
As a bit of a public sector social media obsessive, I’ve picked up lots of examples of police use of social media from twitter and the news. Police forces have
I’ve been banging this drum for years now – organisations should be encouraging all employees to use social media. At a conference I spoke at yesterday, two PR legends, Professor
[Photo by Mavis]
[Photo by Pete Prodoehl] I learned the other day that Homebase don’t refer to their employees as ‘staff members’ or ‘colleagues’. They call them experts. I love this: it shows
I noticed on Twitter last week that in Granada* the police officers have the force Twitter handle sewn into their uniforms and it’s also on police cars. Police in Granada
This post will look at five ways Google Glass (and the inevitable other brands’ wearable devices) may change our understanding of how to protect vulnerable people, look after youngsters and
Free use of social media across a whole company – it’s not a concept everybody agrees is productive. But where I work, it’s helping us to achieve some of our
I was surprised by how little people think of the fairly new feature in LinkedIn – the ‘endorsement’ – when I tweeted about liking the function recently. My comment sparked
Digital agency Coup Media asked to interview me this month for their blog – they’re doing very cool things so I was honoured to chat about how I work with
Here’s a post about using video to communicate a budget consultation. A bit of experimentation and help from all sorts of people have helped us get better. Hopefully next year
Last week when the awesome Nick Atkin of Halton Housing and I talked to some clued-up housing sector professionals* we looked at social media in 2012 and what’s in store
ParticipationCymru do great work to achieve better public engagement in Wales and I was fascinated to read the latest results on how public sector organisations here are using social media.
I work in digital communications. In the public sector. If there’s one obsession both disciplines share, it’s the quest for ‘engagement’. It’s often said about digital engagement that ‘we’ (organisations)
This month, our elections team in Monmouthshire Council asked me along to Chepstow Comprehensive to talk to students about how people can get involved in community life using social media.
A year ago in 2011, I blogged about an inspiring guy I work with, 20 year-old youth worker Dan Davies, and how he uses Facebook for young people in Monmouthshire. I
I’m just going to come straight out with it: I’m pretty interested in online influence scoring tools like Klout and Peerindex. I think they might be useful to organisations and