Blog posts

Blog posts


The social media election in nine tweets
It’s getting a bit of a cliché to describe it as a ‘social media election’ but things have changed drastically since 2010. In
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The public sector has no obligation to be boring: tweets that show the funny side of gov
I’ve been lucky enough to work with people doing some pretty important, serious stuff. Social work, policing, health, public finances,
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Why Awards Matter – Communication, Leadership and Rhetoric
Note from Helen: It’s such an honour to share a guest post on this blog from a communicator I have
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My five favourite 2014 tweets with pictures
My top two most read blog posts this year were: number 1: a ‘how to’ flow chart, and number 2.
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#probooks: Join the Cardiff Professional Book Club
A book club where we read business and professional development stuff – if you’re near Cardiff and your New Year
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Seven tips for using Facebook if you work in the public sector
Facebook can be a hard place for brands. It’s a lot like a wedding: friends and family gather to have
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Council social media: forget about the price tag
A great report from business advisory and accountancy firm BDO, Direct Message, has been released this week, showing results of councils reported use
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#samaritansradar: Appealing for real in the social media apology
Samaritans have suspended their Twitter monitoring app.  I initially thought it was a nice idea but I was being naive
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Livestreaming council meetings on YouTube
Broadcasting meetings to residents live on the Internet needn’t cost the earth, as Monmouthshire County Council has demonstrated in recent
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Public sector comms: how to not be evil
(Or, ‘How social media helped me get my heart back’) I’m going to keep this quite short considering this is
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Three ways leaders can get more from social media
If you’re a chief exec or a leader, you’ve probably given Twitter, blogging or even Facebook a go. Maybe you
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Digital Leaders: I won! A big big enormous thank you
I promise not to harp on about this after today but I WON AN AWARD! I asked people here to
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PRINTABLE CHART: A quick guide to answering people who use social media to talk to your organisation
When going on holiday and handing over a social media account or talking to a new member of staff, I
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How to respond when rumours start to spread on Facebook
‘Rumour Cascades‘, a  joint study from Stanford University and Facebook, provides some fascinating insights that can serve as advice for public bodies on halting
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Digital Leaders 100: on impostor syndrome (also, vote me!)
This is a unusual post from me that:  a) asks you a favour (I want your vote!); b) ponders why talented
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Five interesting ways councils are using infographics
This article was first published in the Guardian, you can read the original on their website here. We are in
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IC Space: three social media ideas for internal communicators
Here’s an article I wrote for the IC Space, sharing three social media tips for internal communicator. You can read
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Facebook: 10 reasons why councils should embrace it as a tool
Last month, Facebook had its tenth birthday and I wrote a piece for the Guardian on council use of the
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Five lessons social media managers can learn from the police
As a bit of a public sector social media obsessive, I’ve picked up lots of examples of police use of
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Isn’t it time ALL employees were encouraged to use social media?
I’ve been banging this drum for years now – organisations should be encouraging all employees to use social media. At
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