On the whole, UK councils are doing a nice job of using social media – possibly we caught on early because we’re used to making the most of tools that
Some very clever people I’ve learned lots from over the past few years have let me publish guest posts on their blogs. They are all about social media and based
[Photo by Andalib.] Here’s a case study from 2011 about how Monmouthshire County Council‘s youth service has used Facebook to revitalise the way it communicates with kids and teenagers. Profile URL: https://www.facebook.com/MonYouth Likes: 1,013
Today one of our council twitter accounts made the news for tweeting an inappropriate comment on a serious incident in one of our Monmouthshire towns. http://www.metro.co.uk/tech/871393-council-sorry-for-armed-siege-tourism-tweet We’re all pretty mortified.
Our foster care team is always looking at ways to give foster carers information to support them and here’s summary of what we’ve done to shake up how foster carers
Today’s the deadline for social care professionals interested in the vacant post of Head of Children’s Services to apply for the post – hopefully those who go for job have
Anyone who works in PR has probably come across unflattering assumptions that our job is to cover up bad stuff and pump out good news. We know though that we
Here’s a summary of how/why we do our live Q&A Twitter session with cabinet members. I would love any suggestions on how we can improve or comments of any kind
One of the hundreds of things that are great about using social media is the capacity to build communities – it’s one of the useful elements I’ve found while managing
Here’s a guide to responding to customers or stakeholders in social media for corporate use. Essentially, these are just principles that make good PR practice but lots of us
As a public relations officer for a Welsh council my role is about, of course promoting and maintaining the reputation of the authority, but our focus is about true engagement.