Blog posts

Blog posts


Influence, not ROI, matters for local government social media
On the whole, UK councils are doing a nice job of using social media – possibly we caught on early
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Making mistakes and giving staff access to social media
Some very clever people I’ve learned lots from over the past few years have let me publish guest posts on
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Beginners’ tips for the new public sector tweeter
For public sector types starting to tweet, it can be a bit daunting making a start. So here are some
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ROI of social media in public service
I’ve noticed a bit of Twitter debate on what the return on investment (ROI) is for social media in the
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How to do Facebook REALLY well in local government (part one)
Here’s a case study from 2011 about how Monmouthshire County Council‘s youth service has used Facebook to revitalise the way it
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Sometimes we fluff up
Today one of our council twitter accounts made the news for tweeting an inappropriate comment on a serious incident in
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Social media for social care: Monmouthshire foster carers support each other with Yammer
Our foster care team is always looking at ways to give foster carers information to support them and here’s summary
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Social care recruiting using social media – how a council recruited a senior leader using YouTube
Today’s the deadline for social care professionals interested in the vacant post of Head of Children’s Services to apply for
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Thoughts on productivity and being boring
In my work as a communicator I’m always looking for examples of good practice and tips on how to be
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‘A Guide to Boring’ by Hilaire Belloc
Below is an essay from collected stories, essays and poems of Hilaire Belloc. I can’t find it anywhere else on
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Twitter: more than talking about your breakfast
There are still a load of people out there who dismiss social media sites like Twitter as being where young
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Public sector people – do you want a place to talk social media?
Anyone who works in PR has probably come across unflattering assumptions that our job is to cover up bad stuff
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Live Q&As – getting people talking to their council on Twitter
Here’s a summary of how/why we do our live Q&A Twitter session with cabinet members.  I would love any suggestions
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To follow or not to follow on Twitter? Are you part of a community or are you aloof?
One of the hundreds of things that are great about using social media is the capacity to build communities –
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Someone’s talking to my organisation using social media – what do I say back?
Here’s a guide to responding to customers or stakeholders in social media for corporate use.   Essentially, these are just
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‘Go away’ and social media
I’m aware this might make me sound like a very grumpy woman, but is there any need for anyone to
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My waffly first blog about Opentech 2010 & being a PR amid techies
As a public relations officer for a Welsh council my role is about, of course promoting and maintaining the reputation
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