Influence, not ROI, matters for local government social media
On the whole, UK councils are doing a nice job of using social media – possibly we caught on earlyRead more.
Making mistakes and giving staff access to social media
Some very clever people I’ve learned lots from over the past few years have let me publish guest posts onRead more.
Beginners’ tips for the new public sector tweeter
For public sector types starting to tweet, it can be a bit daunting making a start. So here are someRead more.
ROI of social media in public service
I’ve noticed a bit of Twitter debate on what the return on investment (ROI) is for social media in theRead more.
How to do Facebook REALLY well in local government (part one)
Here’s a case study from 2011 about how Monmouthshire County Council‘s youth service has used Facebook to revitalise the way itRead more.
Sometimes we fluff up
Today one of our council twitter accounts made the news for tweeting an inappropriate comment on a serious incident inRead more.
Social media for social care: Monmouthshire foster carers support each other with Yammer
Our foster care team is always looking at ways to give foster carers information to support them and here’s summaryRead more.
Social care recruiting using social media – how a council recruited a senior leader using YouTube
Today’s the deadline for social care professionals interested in the vacant post of Head of Children’s Services to apply forRead more.
Thoughts on productivity and being boring
In my work as a communicator I’m always looking for examples of good practice and tips on how to beRead more.
‘A Guide to Boring’ by Hilaire Belloc
Below is an essay from collected stories, essays and poems of Hilaire Belloc. I can’t find it anywhere else onRead more.
Twitter: more than talking about your breakfast
There are still a load of people out there who dismiss social media sites like Twitter as being where youngRead more.
Public sector people – do you want a place to talk social media?
Anyone who works in PR has probably come across unflattering assumptions that our job is to cover up bad stuffRead more.
Live Q&As – getting people talking to their council on Twitter
Here’s a summary of how/why we do our live Q&A Twitter session with cabinet members. I would love any suggestionsRead more.
To follow or not to follow on Twitter? Are you part of a community or are you aloof?
One of the hundreds of things that are great about using social media is the capacity to build communities –Read more.
Someone’s talking to my organisation using social media – what do I say back?
Here’s a guide to responding to customers or stakeholders in social media for corporate use. Essentially, these are justRead more.
‘Go away’ and social media
I’m aware this might make me sound like a very grumpy woman, but is there any need for anyone toRead more.