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Social media flow chart for comms pros

Social media flow chart for comms pros

by Hel Reynolds | May 29, 2014 | Community Management, Facebook, Linkedin, Social Media, Twitter, YouTube

* 09/01/21 Social media flow chart – updated for 2021! When I first posted this chart 7 years ago (and more than 52,000 downloads ago!), I had no idea how popular it would be. People have sent me tweets showing photos of it pinned on office walls, and still...
Five things that good bloggers do

Five things that good bloggers do

by Hel Reynolds | Nov 21, 2012 | Blogging, Community Management, Social Media

Blogging can sometimes be a bit of a daunting task. Sometimes it’s helpful to think of some the things good bloggers do so our posts are read a bit more or just to inspire us to write when we’re out of ideas. This blog post is based on a presentation I gave last night...
Someone’s talking to my organisation using social media – what do I say back?

Someone’s talking to my organisation using social media – what do I say back?

by Hel Reynolds | Oct 6, 2010 | Blogging, Community Management, Facebook, Linkedin, PR, Social Media, Twitter, YouTube

Here’s a guide to responding to customers or stakeholders in social media for corporate use.   Essentially, these are just principles that make good PR practice but lots of us aren’t used to this new level of engagement so I hope they help.   So: once you know...
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