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Public sector people – do you want a place to talk social media?

Public sector people – do you want a place to talk social media?

by Hel Reynolds | Feb 3, 2011 | Community Management, PR, Social Media, Yammer

Anyone who works in PR has probably come across unflattering assumptions that our job is to cover up bad stuff and pump out good news. We know though that we want to inform and engage, particularly in public sector PR. We work using our personal ethics, a commitment...
Someone’s talking to my organisation using social media – what do I say back?

Someone’s talking to my organisation using social media – what do I say back?

by Hel Reynolds | Oct 6, 2010 | Blogging, Community Management, Facebook, Linkedin, PR, Social Media, Twitter, YouTube

Here’s a guide to responding to customers or stakeholders in social media for corporate use.   Essentially, these are just principles that make good PR practice but lots of us aren’t used to this new level of engagement so I hope they help.   So: once you know...
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