Facebook can be a hard place for brands. It’s a lot like a wedding: friends and family gather to have fun, catch up and talk… Read More »Seven tips for using Facebook if you work in the public sector
Here’s an article I wrote for the IC Space, sharing three social media tips for internal communicator. You can read the original posting over on… Read More »IC Space: three social media ideas for internal communicators
As a bit of a public sector social media obsessive, I’ve picked up lots of examples of police use of social media from twitter and… Read More »Five lessons social media managers can learn from the police
Here’s a post about using video to communicate a budget consultation. A bit of experimentation and help from all sorts of people have helped us… Read More »YouTubing a budget consultation and how a great blogger improved our work
I just came across a great piece in the Guardian from an anonymous council officer who talks about how overly cautious social media policies do… Read More »A message to the secret council officer
ParticipationCymru do great work to achieve better public engagement in Wales and I was fascinated to read the latest results on how public sector organisations… Read More »All Wales public services internet and social media survey 2012
I work in digital communications. In the public sector. If there’s one obsession both disciplines share, it’s the quest for ‘engagement’. It’s often said about… Read More »Organisations need to learn how to party: why digital engagement needs to be more social
Anyone who works in PR has probably come across unflattering assumptions that our job is to cover up bad stuff and pump out good news.… Read More »Public sector people – do you want a place to talk social media?
Here’s a guide to responding to customers or stakeholders in social media for corporate use. Essentially, these are just principles that make good PR… Read More »Someone’s talking to my organisation using social media – what do I say back?