IC Space: three social media ideas for internal communicators

Here’s an article I wrote for the IC Space, sharing three social media tips for internal communicator. You can read the original posting over on the Government Communications Service website. The IC Space is a fantastic place for internal communication professionals across government to learn and network so I was delighted to be asked toContinue reading “IC Space: three social media ideas for internal communicators”

Five lessons social media managers can learn from the police

As a bit of a public sector social media obsessive, I’ve picked up lots of examples of police use of social media from twitter and the news. Police forces have done some fascinating work using social media that all PR and social media people can learn from.  So here are five principles we can considerContinue reading “Five lessons social media managers can learn from the police”

YouTubing a budget consultation and how a great blogger improved our work

Here’s a post about using video to communicate a budget consultation. A bit of experimentation and help from all sorts of people have helped us get better. Hopefully next year we’ll improve again thanks to feedback from this year. [Photo by Rego – d4u.hu]

A message to the secret council officer

I just came across a great piece in the Guardian from an anonymous council officer who talks about how overly cautious social media policies do more harm than good for local government. Here are extracts but it’s worth reading it in full over at the Guardian website. When it comes to communications, local government knowsContinue reading “A message to the secret council officer”

All Wales public services internet and social media survey 2012

ParticipationCymru do great work to achieve better public engagement in Wales and I was fascinated to read the latest results on how public sector organisations here are using social media. There were an impressive 576 respondents of which 50% were from local government, 19% Third sector, 17% Welsh Government and 7% NHS and 6% otherContinue reading “All Wales public services internet and social media survey 2012”

Five things that good bloggers do

Blogging can sometimes be a bit of a daunting task. Sometimes it’s helpful to think of some the things good bloggers do so our posts are read a bit more or just to inspire us to write when we’re out of ideas. This blog post is based on a presentation I gave last night atContinue reading “Five things that good bloggers do”

Organisations need to learn how to party: why digital engagement needs to be more social

I work in digital communications. In the public sector. If there’s one obsession both disciplines share, it’s the quest for ‘engagement’. It’s often said about digital engagement that ‘we’ (organisations) need to go where people go. What that actually means to me isn’t ‘the people use Facebook so we’ll use Facebook and build a pageContinue reading “Organisations need to learn how to party: why digital engagement needs to be more social”

Public sector people – do you want a place to talk social media?

Anyone who works in PR has probably come across unflattering assumptions that our job is to cover up bad stuff and pump out good news. We know though that we want to inform and engage, particularly in public sector PR. We work using our personal ethics, a commitment to be non-political, the CIPR code ofContinue reading “Public sector people – do you want a place to talk social media?”