by Hel Reynolds | May 29, 2014 | Community Management, Facebook, Linkedin, Social Media, Twitter, YouTube
* 09/01/21 Social media flow chart – updated for 2021! When I first posted this chart 7 years ago (and more than 52,000 downloads ago!), I had no idea how popular it would be. People have sent me tweets showing photos of it pinned on office walls, and still...
by Hel Reynolds | Jun 30, 2011 | Productivity
In my work as a communicator I’m always looking for examples of good practice and tips on how to be more effective at work. I’ve been thinking recently about what kind of communicator I don’t want to be (not thinking of anyone specific, honest!) to try to keep to the...
by Hel Reynolds | Jun 29, 2011 | Productivity
Below is an essay from collected stories, essays and poems of Hilaire Belloc. I can’t find it anywhere else on the internet so I thought I’d type it out – it has a number of useful points on what is boring that could prove useful for any communicator to...
by Hel Reynolds | Oct 6, 2010 | Blogging, Community Management, Facebook, Linkedin, PR, Social Media, Twitter, YouTube
Here’s a guide to responding to customers or stakeholders in social media for corporate use. Essentially, these are just principles that make good PR practice but lots of us aren’t used to this new level of engagement so I hope they help. So: once you know...
