Ten phrases social media managers hate

You might imagine that the phrases social media managers hate to hear would be “we’re out of coffee”, or “there’s nowhere to charge your phone”. But there are phrases that strike even more fear into social media managers. To celebrate National Social Media Managers Day, we’re chuffed to have a guest blog post from anContinue reading “Ten phrases social media managers hate”

Unrestricted staff access to social media – case studies from a local authority

Free use of social media across a whole company – it’s not a concept everybody agrees is productive. But where I work, it’s helping us to achieve some of our organisational values of openness, fairness, teamwork and flexibility. I speak about this very often with people interested in the approach taken where I work, MonmouthshireContinue reading “Unrestricted staff access to social media – case studies from a local authority”

Five reasons to like LinkedIn endorsements – why it’s good to endorse your colleagues

I was surprised by how little people think of the fairly new feature in LinkedIn – the ‘endorsement’ – when I tweeted about liking the function recently. My comment sparked some interesting discussion and I thought I’d share some ideas in favour of endorsements here. 1. It feels good to give positive feedback In ourContinue reading “Five reasons to like LinkedIn endorsements – why it’s good to endorse your colleagues”

ROI of social media in public service

I’ve noticed a bit of Twitter debate on what the return on investment (ROI) is for social media in the public sector. Unfortunately this isn’t a post with tips on measurement, I’m still learning good ways to evaluate and improve our work in social media and I’d love to hear what other organisations do. HereContinue reading “ROI of social media in public service”

Social care recruiting using social media – how a council recruited a senior leader using YouTube

Today’s the deadline for social care professionals interested in the vacant post of Head of Children’s Services to apply for the post – hopefully those who go for job have a good idea about what to expect after watching potential colleagues and the previous Head of Children’s Services on YouTube. What did we do? SimonContinue reading “Social care recruiting using social media – how a council recruited a senior leader using YouTube”