Police in Granada have Twitter handles on their uniforms – three reasons why it’s a great idea

I noticed on Twitter last week that in Granada* the police officers have the force Twitter handle sewn into their uniforms and it’s also on police cars. Police in Granada have Twitter handles on their uniform pic.twitter.com/xwH2AX8sp4 via @gordonmacmillan #gov20 #ace — Helen Reynolds (@HelReynolds) June 25, 2013 It’s a simple and effective way toContinue reading “Police in Granada have Twitter handles on their uniforms – three reasons why it’s a great idea”

Seven Twitter mistakes we all have to make

The brilliant Comms2point0 guys let me post on their site earlier this week about messing up on Twitter. I’ve republished here but if you get a minute take a look at the amazing resource they have on their website for communications people. Of all experiences we have when using Twitter for our work, blunders, cock-upContinue reading “Seven Twitter mistakes we all have to make”

Twitter and Facebook to the rescue during heavy snow

Lots of councils experience just how important social media is when the weather gets extreme. A week or so ago, Monmouthshire people received and shared timely, useful information, chat and photos during a snowy period. I’ve been really impressed by how effective and helpful the network of Monmouthshire people – council employees, businesses and residentsContinue reading “Twitter and Facebook to the rescue during heavy snow”

Organisations need to learn how to party: why digital engagement needs to be more social

I work in digital communications. In the public sector. If there’s one obsession both disciplines share, it’s the quest for ‘engagement’. It’s often said about digital engagement that ‘we’ (organisations) need to go where people go. What that actually means to me isn’t ‘the people use Facebook so we’ll use Facebook and build a pageContinue reading “Organisations need to learn how to party: why digital engagement needs to be more social”

To follow or not to follow on Twitter? Are you part of a community or are you aloof?

One of the hundreds of things that are great about using social media is the capacity to build communities – it’s one of the useful elements I’ve found while managing a twitter account for a local authority.   An organisation has an opportunity to find out what people think about what it does, what interestsContinue reading “To follow or not to follow on Twitter? Are you part of a community or are you aloof?”