Council social media: forget about the price tag

A great report from business advisory and accountancy firm BDO, Direct Message, has been released this week, showing results of councils reported use of social media. According to localgov.co.uk: “Two-thirds of councils are now using social media, with 77% saying it can lead to savings if used correctly, according to a new report. …[It] found that responsibility for socialContinue reading “Council social media: forget about the price tag”

Making mistakes and giving staff access to social media

Some very clever people I’ve learned lots from over the past few years have let me publish guest posts on their blogs. They are all about social media and based on my experiences so I thought I’d group them here. They all touch on the following subjects: giving staff access to social media what thatContinue reading “Making mistakes and giving staff access to social media”

Live Q&As – getting people talking to their council on Twitter

Here’s a summary of how/why we do our live Q&A Twitter session with cabinet members.  I would love any suggestions on how we can improve or comments of any kind really, the beauty of social media is being able to learn from you all. Councillor Twitter Q&As   The idea began last September when ourContinue reading “Live Q&As – getting people talking to their council on Twitter”

To follow or not to follow on Twitter? Are you part of a community or are you aloof?

One of the hundreds of things that are great about using social media is the capacity to build communities – it’s one of the useful elements I’ve found while managing a twitter account for a local authority.   An organisation has an opportunity to find out what people think about what it does, what interestsContinue reading “To follow or not to follow on Twitter? Are you part of a community or are you aloof?”

‘Go away’ and social media

I’m aware this might make me sound like a very grumpy woman, but is there any need for anyone to tell someone to ‘go away’?    I heard somebody saying it to a man who politely asked for some spare change outside Starbucks in Cardiff today.  I was embarrassed.  It’s not really about an old notionContinue reading “‘Go away’ and social media”