Public engagement is something all public services do, and many do badly. This is an opinion piece on crap apps, and what makes useful public… Read More »Public engagement: crap apps, Lego, conversation and politicians
Facebook can be a hard place for brands. It’s a lot like a wedding: friends and family gather to have fun, catch up and talk… Read More »Seven tips for using Facebook if you work in the public sector
Here’s a guide to responding to customers or stakeholders in social media for corporate use. Essentially, these are just principles that make good PR… Read More »Someone’s talking to my organisation using social media – what do I say back?