public engagement Archives - Comms Creatives: social media training for corporate comms professionals

Public engagement: crap apps, Lego, conversation and politicians

by Hel Reynolds | Aug 3, 2017 | Blog post, Community Management, Facebook, Social Media

Public engagement is something all public services do, and many do badly. This is an opinion piece on crap apps, and what makes useful public consultation, along with some genuine questions about the role of the politicians, that you might be able to help me...

Let’s play comms bingo

by Hel Reynolds | Oct 25, 2016 | Facebook, PR, Social Media, Twitter

Do you want to cry when someone asks if they can have an app? Do you shout for mercy when a colleague tells you to make their boring story go viral? Now you can enjoy these excruciating moments, with Comms Facepalm Bingo! Gamify that pain. (If you like my scrawls, I...

Seven tips for using Facebook if you work in the public sector

by Hel Reynolds | Dec 14, 2014 | Community Management, Facebook, PR, Social Media

Facebook can be a hard place for brands. It’s a lot like a wedding: friends and family gather to have fun, catch up and talk to each other. Brands need to be careful on Facebook that they don’t come across as a salesperson or a work bore at the party. Moreover, as...

Someone’s talking to my organisation using social media – what do I say back?

by Hel Reynolds | Oct 6, 2010 | Blogging, Community Management, Facebook, Linkedin, PR, Social Media, Twitter, YouTube

Here’s a guide to responding to customers or stakeholders in social media for corporate use. Essentially, these are just principles that make good PR practice but lots of us aren’t used to this new level of engagement so I hope they help. So: once you know...