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The most important social media measure? The ‘ex-haters’ number.

The most important social media measure? The ‘ex-haters’ number.

by Hel Reynolds | Aug 26, 2016 | Community Management, Facebook, Linkedin, PR, Social Media, Twitter

I’ve been developing a course on social media evaluation, and one metric stands out to me as most important. I call it the ‘ex-haters story’: the number of people you’ve won-around. In this post I outline: What the ex-hater metric is; Why it’s one of the most...
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