by Hel Reynolds | Oct 24, 2012 | Community Management, Social Media
I work in digital communications. In the public sector. If there’s one obsession both disciplines share, it’s the quest for ‘engagement’. It’s often said about digital engagement that ‘we’ (organisations) need to go where people go. What that actually means to me...
by Hel Reynolds | Dec 7, 2010 | Community Management, PR, Social Media, Twitter
One of the hundreds of things that are great about using social media is the capacity to build communities – it’s one of the useful elements I’ve found while managing a twitter account for a local authority. An organisation has an opportunity to find out what people...