The subject of dealing with negative social media comments crops up in almost every social media training course I run, so I thought I’d share… Read More »Dealing with negative social media comments – dos and don’ts
Yes, public sector tweets can be exciting and interesting! In the public sector, we often have small, or no, budgets for social media. But our… Read More »The top 10 of UK public sector tweets of 2017
Posting text and video bilingually to social media sites is possible, but not simple! This is a practical post on posting to social media for audiences that… Read More »Posting text and video bilingually to Facebook and YouTube
Which qualities are most desirable in a social media manager or communications employee? I think the most valuable trait is bravery.
It’s getting a bit of a cliché to describe it as a ‘social media election’ but things have changed drastically since 2010. In 2010 adults spent 14.2 hours… Read More »The social media election in nine tweets
I’ve been lucky enough to work with people doing some pretty important, serious stuff. Social work, policing, health, public finances, planning, housing, community safety: it’s all critical work.… Read More »The public sector has no obligation to be boring: tweets that show the funny side of gov
My top two most read blog posts this year were: number 1: a ‘how to’ flow chart, and number 2. a look at how social… Read More »My five favourite 2014 tweets with pictures
Here’s an article I wrote for the IC Space, sharing three social media tips for internal communicator. You can read the original posting over on… Read More »IC Space: three social media ideas for internal communicators
As a bit of a public sector social media obsessive, I’ve picked up lots of examples of police use of social media from twitter and… Read More »Five lessons social media managers can learn from the police
I’ve been banging this drum for years now – organisations should be encouraging all employees to use social media. At a conference I spoke at… Read More »Isn’t it time ALL employees were encouraged to use social media?
[Photo by Mavis]
[Photo by Pete Prodoehl] I learned the other day that Homebase don’t refer to their employees as ‘staff members’ or ‘colleagues’. They call them experts.… Read More »Your organisation doesn’t need a social media expert, it needs its experts on social media
I noticed on Twitter last week that in Granada* the police officers have the force Twitter handle sewn into their uniforms and it’s also on… Read More »Police in Granada have Twitter handles on their uniforms – three reasons why it’s a great idea
Free use of social media across a whole company – it’s not a concept everybody agrees is productive. But where I work, it’s helping us… Read More »Unrestricted staff access to social media – case studies from a local authority
The brilliant Comms2point0 guys let me post on their site earlier this week about messing up on Twitter. I’ve republished here but if you get… Read More »Seven Twitter mistakes we all have to make
Last week when the awesome Nick Atkin of Halton Housing and I talked to some clued-up housing sector professionals* we looked at social media in… Read More »Seven social media headlines of 2012 and what they teach us
I work in digital communications. In the public sector. If there’s one obsession both disciplines share, it’s the quest for ‘engagement’. It’s often said about… Read More »Organisations need to learn how to party: why digital engagement needs to be more social
This month, our elections team in Monmouthshire Council asked me along to Chepstow Comprehensive to talk to students about how people can get involved in… Read More »Lessons in democracy and social media from 112 fifteen-year-olds
Some very clever people I’ve learned lots from over the past few years have let me publish guest posts on their blogs. They are all… Read More »Making mistakes and giving staff access to social media
For public sector types starting to tweet, it can be a bit daunting making a start. So here are some basic tips for getting started… Read More »Beginners’ tips for the new public sector tweeter
Today’s the deadline for social care professionals interested in the vacant post of Head of Children’s Services to apply for the post – hopefully those… Read More »Social care recruiting using social media – how a council recruited a senior leader using YouTube
There are still a load of people out there who dismiss social media sites like Twitter as being where young people LOL and ROFL and… Read More »Twitter: more than talking about your breakfast
Anyone who works in PR has probably come across unflattering assumptions that our job is to cover up bad stuff and pump out good news.… Read More »Public sector people – do you want a place to talk social media?
Here’s a summary of how/why we do our live Q&A Twitter session with cabinet members. I would love any suggestions on how we can improve… Read More »Live Q&As – getting people talking to their council on Twitter
One of the hundreds of things that are great about using social media is the capacity to build communities – it’s one of the useful… Read More »To follow or not to follow on Twitter? Are you part of a community or are you aloof?
Here’s a guide to responding to customers or stakeholders in social media for corporate use. Essentially, these are just principles that make good PR… Read More »Someone’s talking to my organisation using social media – what do I say back?