Format: Live online (or catch up on recorded replay)
CPD: 1.5 hours of learning for your records
Award: Professional certificate of attendance
-Masterclass: Crisis management for internal communicators
When a crisis hits, employees often look to internal comms first. The way you prepare – and how you respond in the moment – can make the difference between confusion and clarity, fear and trust.
In this 90-minute session, you’ll learn how to plan ahead and communicate under pressure, so you’re ready for whatever comes your way.
Creator of the Internal Comms Expert Programme, Jessica Roberts will take you through:
- A practical crisis comms checklist for both preparedness and response.
- Message structures you can use straight away in high-pressure situations.
- Confidence to guide your organisation through crisis with clarity and trust.
Take the course
For: Communications and marketing professionals
When: April 14th 2026 1pm-2:30pm
Where: Live online training (Zoom)
Cost: £299+VAT per person
(Free for Comms Creatives Academy members)
In this session, we’ll cover:
- Your role in a crisis: what employees need most, and the unique responsibilities of internal comms.
- Planning ahead: simple steps to build protocols, roles, and tools before a crisis strikes.
- Communicating under pressure: techniques for creating clear, factual, and empathetic messages even when information is limited.
- Working with leaders and stakeholders: how to support senior colleagues to communicate up with credibility and empathy, and align with external comms.
About your course tutors
Jessica Roberts is a global internal comms and culture consultant.
For over 16 years, Jess has helped businesses of all shapes, sizes and sectors create moments that matter for their employees every day. At the heart of that, she believes, is the ability to be a skilled communicator.
She’s partnered with an exciting and varied set of clients throughout her career including Sky, Fuller’s, Aldi, Just Eat, Zalando, Vodafone, Wales & West Utilities, Viridor, the NHS and more. She’s also led in-house comms teams in the public and non-profit sector.
Jess works with teams to develop internal comms skills, confidence and capabilities – all aimed at driving meaningful employee engagement
Watch now
Need to book by invoice?
Email lesley@commscreatives.com and tell us which course you’re booking on, and how many people you’re booking for.
Otherwise, buy it now below by credit card.
£299+VAT per person
(Comms Creatives Academy members watch for free)