by Hel Reynolds | Jun 10, 2021 | Community Management
Housing associations on Facebook often have a tough time engaging residents.We work with comms pros who manage Facebook pages that are either:• A negative space where people moan about the organisation’s shortcomings• An absolute ghost town, where you struggle...
by Hel Reynolds | Nov 5, 2014 | Blog post, Community Management, Innovation, Social Media
Broadcasting meetings to residents live on the Internet needn’t cost the earth, as Monmouthshire County Council has demonstrated in recent weeks. The council has bypassed expensive monthly fees from livestreaming services by directly streaming meetings, from the...
by Hel Reynolds | May 8, 2014 | Community Management, PR, Social Media
This article was first published in the Guardian, you can read the original on their website here. We are in an era where we get our news and entertainment in increasingly brief chunks and on smaller, mobile screens. Councils, like other organisations, are in the...
by Hel Reynolds | Jun 30, 2013 | Community Management, Social Media
I noticed on Twitter last week that in Granada* the police officers have the force Twitter handle sewn into their uniforms and it’s also on police cars. Police in Granada have Twitter handles on their uniform pic.twitter.com/xwH2AX8sp4 via @gordonmacmillan...
by Hel Reynolds | Mar 26, 2013 | Community Management, Innovation, Social Media
Digital agency Coup Media asked to interview me this month for their blog – they’re doing very cool things so I was honoured to chat about how I work with digital communications. They’ve let me re-post it here – in this chat I talk a bit about...
by Hel Reynolds | Jan 31, 2013 | Community Management, Facebook, Twitter
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