by Hel Reynolds | Jun 10, 2021 | Community Management, Content of the week, Facebook
Housing associations on Facebook often have a tough time engaging residents.We work with comms pros who manage Facebook pages that are either:• A negative space where people moan about the organisation’s shortcomings• An absolute ghost town, where you struggle...
by Hel Reynolds | May 30, 2018 | Blog post, Community Management, PR, Productivity, Social Media
Busy UK housing communications professionals rarely get time to meet other comms teams to compare teams and work experiences. So in early 2018, I asked PR and comms practitioners in the sector to take a short survey, where they could honestly answer how work is for...
by Hel Reynolds | Jan 24, 2018 | Community Management, Facebook, PR, Social Media, Twitter
The subject of dealing with negative social media comments crops up in almost every social media training course I run, so I thought I’d share my simple dos and don’ts to make things easier. So, this is how to handle unfavourable posts people might tweet your...
by Hel Reynolds | Aug 3, 2017 | Blog post, Community Management, Facebook, Social Media
Public engagement is something all public services do, and many do badly. This is an opinion piece on crap apps, and what makes useful public consultation, along with some genuine questions about the role of the politicians, that you might be able to help me...
by Hel Reynolds | Jul 10, 2017 | Community Management, Facebook, Social Media, Twitter, YouTube
Posting text and video bilingually to social media sites is possible, but not simple! This is a practical post on posting to social media for audiences that speak more than one language. I work with many organisations in Wales that post bilingually, and I...
by Hel Reynolds | Mar 27, 2017 | Community Management, Facebook, PR, Social Media, Twitter
Communicators often confide in me that they don’t really like using Facebook (and other social media) for their organisations because people will probably post snarky things in the comments section of each post. Especially if they’re communicating potentially...
