by Hel Reynolds | Mar 9, 2012 | Blogging, Community Management, Facebook, Innovation, Linkedin, PR, Productivity, Social Media, Twitter, Yammer, YouTube
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by Hel Reynolds | Feb 4, 2012 | Community Management, Twitter
For public sector types starting to tweet, it can be a bit daunting making a start. So here are some basic tips for getting started – these are just a few that I have found worked for me. [Photo by rikulu] Finding people to follow Finding people to follow is a...
by Hel Reynolds | Nov 20, 2011 | Community Management, Social Media
I’ve noticed a bit of Twitter debate on what the return on investment (ROI) is for social media in the public sector. Unfortunately this isn’t a post with tips on measurement, I’m still learning good ways to evaluate and improve our work in social...
by Hel Reynolds | Sep 26, 2011 | Facebook, Social Media
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by Hel Reynolds | Aug 4, 2011 | Social Media
Today one of our council twitter accounts made the news for tweeting an inappropriate comment on a serious incident in one of our Monmouthshire towns. http://www.metro.co.uk/tech/871393-council-sorry-for-armed-siege-tourism-tweet We’re all pretty mortified. It...
by Hel Reynolds | Jul 13, 2011 | Social Media
Our foster care team is always looking at ways to give foster carers information to support them and here’s summary of what we’ve done to shake up how foster carers talk to us (Monmouthshire council) and, more importantly, to each other. What we did At the beginning...
by Hel Reynolds | Jul 11, 2011 | Innovation, Social Media, YouTube
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by Hel Reynolds | Jun 30, 2011 | Productivity
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by Hel Reynolds | Jun 29, 2011 | Productivity
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by Hel Reynolds | Feb 25, 2011 | Community Management, PR, Social Media, Twitter
There are still a load of people out there who dismiss social media sites like Twitter as being where young people LOL and ROFL and talk about their breakfast. Janet Street Porter was taking pop at Twitter on a TV show last week and repeated lots of the same...
by Hel Reynolds | Feb 3, 2011 | Community Management, PR, Social Media, Yammer
Anyone who works in PR has probably come across unflattering assumptions that our job is to cover up bad stuff and pump out good news. We know though that we want to inform and engage, particularly in public sector PR. We work using our personal ethics, a commitment...
by Hel Reynolds | Jan 16, 2011 | Blog post, Blogging, Community Management, Innovation, Social Media, Twitter
Here’s a summary of how/why we do our live Q&A Twitter session with cabinet members. I would love any suggestions on how we can improve or comments of any kind really, the beauty of social media is being able to learn from you all. Councillor Twitter Q&As...
by Hel Reynolds | Dec 7, 2010 | Community Management, PR, Social Media, Twitter
One of the hundreds of things that are great about using social media is the capacity to build communities – it’s one of the useful elements I’ve found while managing a twitter account for a local authority. An organisation has an opportunity to find out what people...
by Hel Reynolds | Oct 6, 2010 | Blogging, Community Management, Facebook, Linkedin, PR, Social Media, Twitter, YouTube
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by Hel Reynolds | Sep 21, 2010 | Community Management
I’m aware this might make me sound like a very grumpy woman, but is there any need for anyone to tell someone to ‘go away’? I heard somebody saying it to a man who politely asked for some spare change outside Starbucks in Cardiff today. I was embarrassed. It’s...
by Hel Reynolds | Sep 13, 2010 | PR
As a public relations officer for a Welsh council my role is about, of course promoting and maintaining the reputation of the authority, but our focus is about true engagement. I’m really interested in opening up channels of communication between ‘us’ and residents,...
